At Xspeed Marine Technology, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Period
We accept returns within 30 days after delivery.
To be eligible for a return, the item must:
- Be unused and in original condition
- Include original packaging
- Not be damaged by improper installation or misuse
Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order propellers
- Used or installed products
- Products damaged by improper operation
- Clearance or discounted items
Defective or Damaged Products
If the product arrives damaged or has a manufacturing defect, please contact us within 7 days after delivery with:
- Order number
- Product photos
- Description of the issue
We will review the case and provide replacement or refund support if applicable.
Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method within several business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.
Original shipping charges are non-refundable.
Exchanges
We accept exchanges for defective or damaged items. Please contact us before returning any products.
Return Address
Qingdao Xspeed Marine Technology Co., Ltd.
Room 801, Building 2, Guohao Financial Insurance Center
Chengyang District, Qingdao
Shandong, China
Contact Us
If you have questions regarding returns or refunds, please contact us:
Email: sales02@xspeedprop.com
Website: https://xspeedprop.com/
